Privacy Policy

FURRYCOZY collects personal information in order to purposefully conduct our business and services as a pet services and e-commerce organization. We collect any personal information when you transact on our website, register, subscribe to our newsletter or contact us.
The personal information we collect includes your:

 ● Full name;
 ● Residential, billing and/or business postal address;
 ● E-mail address;
 ● Commentaries;
 ● Any information you provide to us or add to your user profile during the account creation process;
 ● Any information collected when you place an order for goods and/or services through the Website or the Application;
 ● Preferences and passwords for using the Site and your computer and connection information;
 ● Any information you otherwise share with us.
All personal information we collect will be done so in a lawful and unobtrusive manner.

All personal information we collect, use and disclose will only be used to fulfill the purposes for which it was collected and in accordance with this Privacy Policy. We use and disclose your personal information to enable us to operate as an e-commerce business and to provide products and services and to provide you with a better user experience. As part of our e-commerce business and the administration of insurance products and services for you, we may collect information for broader or more specific purposes, which may include:

 ● Providing any goods and/or services purchased through our website or app;
 ● Arranging delivery of purchased products, including liaising with couriers;
 ● Facilitating payment for purchased products and services;
 ● Dealing with customer queries and communicating with you regarding your requests and feedback;
 ● Processing returns or refunds in accordance with our Returns Policy and product recalls requested from time to time;
 ● Helping us to assess risks, evaluate your insurance requests, write and administer your insurance policies and any claims you may have, and clarify or evaluate information you provide;
 ● Helping us to improve our products and services, including website usage analytics;
 ● Providing our products and services to customers and prospects;
 ● To help develop and identify products and services that may be of interest to clients, prospects and brokers and their clients, prospects or others;
 ● Billing and debt collection functions;
 ● Conducting administration, planning, account security, fraud detection and loss prevention activities, purchasing, product and service development, quality control, and market and customer research (including data and trend analysis and matching) to improve the way we offer our products and services to customers you;
 ● Marketing, telemarketing and sales services, including providing you with offers and information about our products and services, including entering you in contests that we may offer to our customers from time to time;
 ● Developing, establishing and managing alliances and other arrangements with organizations not affiliated with us to promote, administer and use our products and services;
 ● Maintaining the functionality of the Website and any other digital platforms;
 ● As may be required for legal, technical or administrative purposes;
 ● Maintaining our relationship with you, including informing you about promotions and our other products and services that we think may be relevant to you;
 ● Any other purposes notified to you at the time of collection of your personal information.

You authorise us to contact such third parties for the purposes of providing you with the products and services that you have requested.
Other than when required or permitted by law, as specified in this privacy policy or where you have provided your consent, we will not disclose your Personal Information for any other purpose. Nothing in this privacy policy prevents us from using and disclosing to others de-personalised data.

Personal information will only be used for marketing purposes where you have given your express or implied consent. Consent is implied when registering to use our website, registering your email address, or participating in any promotions that require you to disclose your email address.

By registering or purchasing from FURRYCOZY, you consent to Furrycozy’s use of your personal information (such as your e-mail address and other relevant information) to provide you with offers and information about our products and services.

If at any time you do not wish to receive any further such communications, you may request that we do not send you these communications or disclose your information to third party organizations for this purpose by using the “unsubscribe” function in direct marketing communications or by contacting us using the contact details below.
We do not sell or trade your personal information for marketing or any other purposes.

We may collect information in a variety of ways depending on the nature of the services we provide and manage, including but not limited to:

 ● Directly to you through our website;
 ● When you place an order or inquiry through our website or app;
 ● Through our insurance related portals;
 ● Over the telephone;
 ● In writing;
 ● by email;
 ● from third parties (such as social media sites and other data providers, your insurance broker, premium funders, claims managers, other service providers or publicly available sources). Each third party is also obligated to comply with applicable privacy principles. If you decide to voluntarily provide us with information that we have not specifically requested or made part of a request, we will not retain such information and will make every effort to eliminate identifying information from such data.

IP Addresses

The Site may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the Internet to uniquely identify them on a global network. We collect IP addresses as part of providing Internet session management services and for security and site experience purposes. We may also collect and use web logs, computer and connection information for security purposes and to help prevent and detect any abusive or fraudulent activity involving the Site.

Use of the Site

When visiting our website, cookies may be placed on your browser to allow you to log into your account, maintain a shopping cart, retrieve insurance quotes, or purchase items in your shopping cart.Furrycozy may use this information to provide you with a better user experience and more relevant advertising and marketing information.

Cookies and Other Passively Collected Information

The Site uses cookies to track pixels, Internet tags or web beacons, and navigational data collection (log files, server logs, and clickstream data) (Cookies) in order to:
 ● Remember your preferences for using the Site;
 ● Manage the registration process when you create an account with us;
 ● Recognize that you are logged in when you remain logged in. This prevents you from having to log in again each time you visit a new page;
 ● Facilitate e-commerce transactions by ensuring that your order is remembered between pages during the checkout process;
 ● Display relevant notifications to you (e.g., notifications relevant only to users who have or have not created an account or subscribed to a newsletter, email or other subscription service);
 ● Collect demographic and interest data;
 ● remembering details of data you choose to submit to us (e.g., through online contact forms or through comments, forum posts, chat room messages, reviews, ratings, etc.).

By using the Site and agreeing to this Policy, you authorize us to place and store cookies on your browser. cookies collect limited information about your browser type, IP address, pages visited, and web statistics. In doing so, we do not collect or use any information that personally identifies you. This information is anonymous and is used to support customized digital advertising and reporting. In addition, third parties that we contract to provide services on our site (such as PayPal) may place and read cookies on your browser.

We will only disclose your personal information when it is necessary or reasonable to provide or administer the product or service you have requested, or for any of the purposes outlined in this Privacy Policy. Where appropriate, we may disclose your personal information to:

 ● Our related bodies corporate, your broker or third parties necessary to provide our products and services, including our external service providers such as payment system operators, lawyers, accountants, other advisers, financial institutions and information technology providers;
 ● Third-party advertisers; to place advertisements related to our products and services that are targeted and personalized based on your interests, attributes, preferences, and experiences on the Platform or other websites, applications, or online platforms;
 ● To our delivery partners to fulfill and deliver your purchases;
 ● Agents, insurance company underwriters; insurers, reinsurers, other insurance intermediaries, insurance consultants, and industry organizations and groups;
 ● Claims management and related service providers;
 ● Administrative service providers;
 ● Governmental and regulatory agencies and other organizations as required or authorized by law;
 ● Your authorized representatives or legal counsel (when requested by you);
 ● Credit reporting and fraud checking agencies;
 ● Credit providers (for credit-related purposes such as reputation, credit ratings, credit provision and financing);
 ● Organizations that manage our business strategy, including organizations involved in the transfer/sale of all or part of our assets or business (including accounts and receivables) and organizations involved in the management of our business risk and financing functions; and
 ● Reporting your communications to the police or other appropriate persons if they indicate possible illegal activity or harm to others;
 ● Any other entity that notifies you at the time the information is collected.

You authorize us to contact such third parties in order to provide you with the products and services you have requested.
We will not disclose your personal information for any other purpose, except as required or permitted by law, as set forth in this Privacy Policy, or where you have given your consent. Nothing in this Privacy Policy prevents us from using and disclosing non-personalized data to others.

 In most cases, you may have the right to access the personal information we hold about you. Requests to access your personal information will be processed in accordance with the Privacy Principles. All requests for access to your personal information must be sent directly to the Privacy Officer by email using the email address provided above or by writing to our postal address. We will process all requests for access to personal information as quickly as possible. Requests for large amounts of information or information that is not currently being used may take longer to give a response. If we incur a cost to retrieve your information, we may charge you an access fee, but under no circumstances will we charge you for your access request.

In certain circumstances, we may refuse to give you access to personal information we hold about you. This may include where granting you access would result in the following situations:
 ● be unlawful (for example, where a record containing your personal information is subject to a claim of legal professional privilege by one of our contractual counterparties)
 ● unreasonably affect the privacy of others;
 ● impede an investigation of illegal activity.
We may also deny access to personal information if it is relevant to existing or anticipated legal proceedings and the information will not be accessible through the discovery process in those proceedings.
If we deny you access, we will provide you with the reasons for the denial.

Whenever we collect, use or disclose your personal information, we take responsible steps to ensure that it is accurate, complete and up to date. However, we also rely on you to inform us of any changes to your personal information. All personal information identified as incorrect will be updated in our database.

If there are any changes to your personal information or if you believe that the personal information we hold is inaccurate or incomplete, please log into your account to update your details and contact us as soon as possible using the contact details below. We may refuse to correct personal information if the correction would not improve its accuracy, completeness, relevance or would make it misleading.

We are committed to protecting your personal information and ensuring that we store any personal information we collect securely (and in accordance with applicable privacy laws). We may store your personal information in hard copy (paper) or electronic form.
We take all reasonable steps to ensure that any personal information we collect, use or disclose is accurate, complete, up to date and stored in a secure environment protected from misuse, interference and loss, as well as unauthorized access, modification or disclosure.

Paper files:

We store personal information in securely stored paper files (usually at our head office or at the relevant store or clinic). Personal information may be collected in paper files and converted to electronic form for use or storage (the original paper files are archived or securely destroyed). We have physical security measures in place to ensure that personal information contained in paper documents is protected, such as physical locks and security systems at our premises.

Electronic records:

We store electronic records in secure databases using trusted third party storage providers located in Australia, the United States and the United Kingdom. We also maintain physical security measures associated with the storage of electronic records (for example, through locks and security systems in electronic data storage).
We also utilize technological methods to maintain computer and network security. For example, we use firewalls (Internet security measures) and other security systems (such as user identifiers and passwords) to control access to our computer systems.

Our websites (including payment sites):

Our websites use encryption or other technologies to ensure the secure transmission of your personal information over the Internet (including to protect any payments you make).
Please see our Security Policy for more information.We encourage you to take care when sending personal information over the Internet (for example, we ask that you do not provide full account or card details when communicating with us online).

This Privacy Policy will be updated from time to time.
This Privacy Policy is effective as of December 2023. We periodically review our privacy policy and procedures and update them as necessary. Any changes to this policy will be posted on our website. Please note that we are continually enhancing our use of online technology and make reasonable efforts to keep this Policy and related documents up to date. We therefore recommend checking back regularly to keep abreast of our ongoing practices.